Questions before your first stay?
Browse the Help Center for setup, billing, and owner links — or email us below. We typically reply within 2 hours on business days. Wuuf is self-service: there is no onboarding call required, and we will not try to book a demo before you have tried a stay.
Email Support
Need help with your account or found a bug? Email us at hi@wuuf.io — we typically reply within 2 hours on business days.
Email account supportSales & Plans
Need a tailored quote on Scale or help picking a plan? Email us — Wuuf is self-service, but we're happy to talk through fit.
Contact SalesQuick Answers
Can you import my customers or WhatsApp history?
No bulk import — Wuuf is self-service. Add customers and pets in the dashboard, or enter them when you check in a stay. Most teams start with the next booking and paste the live link in WhatsApp until owners switch. That overlap is expected; you do not need to migrate years of chat history to get value from a live owner page.
What are your support hours?
We monitor the system 24/7 for critical issues. Standard email support operates Monday through Friday, 9:00 AM to 5:00 PM EST.
Do you have phone support?
We handle all support over email to ensure we can instantly share links, screenshots, and keep a record of your issues.
Where is Wuuf hosted?
We use enterprise-grade cloud infrastructure (Cloudflare and Supabase) distributed globally to ensure your data is secure and lightning fast.
What to include in your email
For account issues, send the email you sign in with and a short description of what you expected versus what happened. Screenshots help more than a phone call — that is why we do not offer phone support. For billing, mention whether you used monthly or annual checkout and the last four digits only if Lemon Squeezy already shows them on your receipt (never send a full card number).
Sales questions are welcome if you are choosing Scale or comparing Wuuf to a property-management suite. We will tell you honestly when a POS or grooming calendar is out of scope. Wuuf is live owner pages, one-tap logging, and a pick-up report — not a replacement for every tool in a large hotel.
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