Questions before your first stay?
Browse the Help Center for setup, billing, and owner links — or email us below. We typically reply within 2 hours on business days.
Email Support
Need help with your account or found a bug? Email us at hi@wuuf.io — we typically reply within 2 hours on business days.
hi@wuuf.ioSales & Plans
Need a tailored quote on Scale or help picking a plan? Email us — Wuuf is self-service, but we're happy to talk through fit.
Contact SalesQuick Answers
Can you import my customers or WhatsApp history?
No bulk import — Wuuf is self-service. Add customers and pets in the dashboard, or enter them when you check in a stay. Most teams start with the next booking and paste the live link in WhatsApp until owners switch.
What are your support hours?
We monitor the system 24/7 for critical issues. Standard email support operates Monday through Friday, 9:00 AM to 5:00 PM EST.
Do you have phone support?
We handle all support over email to ensure we can instantly share links, screenshots, and keep a record of your issues.
Where is Wuuf hosted?
We use enterprise-grade cloud infrastructure (Cloudflare and Supabase) distributed globally to ensure your data is secure and lightning fast.
Legal & Policies